About the Program
This dynamic, interactive program equips frontline staff with the knowledge, skills, and resilience to respond to mental health issues in the workplace. It is designed to increase awareness and understanding of a broad range of mental health issues, ensuring staff have the skills to maintain quality service, whilst still looking after themselves. Participants learn practical communication and de-escalation techniques that will build capability to deal with challenging interactions.
ENDORSED BY
Sandy, SANE Ambassador:
Just in terms of dealing with people who might be in an episode, having delusions in particular. And delusions are fixed firm beliefs not based in reality and a delusion is so real. That is, as I said, no, this is a light, this is… The grass is green. There’s no negotiation with a delusion. So the point was… The point is with somebody in a delusion is to not escalate the situation by trying to argue with them. Just don’t try and argue because I think that’s a really bad thing to do. And as I said, make people safe, make yourself safe, you know, and just try and de-escalate it in the best way you can. I think not being judgmental is important too.
And don’t laugh at the person, you know, if you’d laugh at the person behind their back. They’re going to know and you know, we know what people do to us even though we’re crazy at the time. We still know how people are treating us. We know when people are unkind and we know when people are kind. We hold those thoughts and even though we might seem out of it, but we still take in stuff. And I remember the kindnesses people have given to me and I remember the unkindness things… Unkind things people have done, too. And that really is important because you hold those memories.
Ideal for
frontline staff who deal with customers or members of the public
Business Outcomes
- Supports compliance to WHS legislation
- Supports a psychologically safe workplace culture
- Decreases the risk of psychological injury
- Increases capability of staff to deal confidently with challenging interactions
- Decreases the risk of complaints about staff responses to a mental health event
Your team will learn
- Understand the prevalence, types and symptoms of mental illnesses
- Take effective action when working with a customer/client with signs of a mental illness
- Use de-escalation techniques and situation control strategies that can help support the customer/client
- Understand where to get further help for a customer/client wiht signs of mental illness
- Strategies to help with self-care following an incident
Trusted By
I am much more confident in my ability to de-escalate a confrontation. Thank you.
Participant
City of Melton
Three Flexible Delivery Options
Face-to-Face
Duration: 3 hours
Online Hosted Seminars
Duration: 3 hours
Self-Paced Micro Learning
Duration: 4 x 10 minute modules
Market Leading Microlearning Programs
Increased knowledge retention, more engagement and better outcomes
Our state-of-the-art microlearning programs make evidence-based mental health training scalable, enjoyable, and accessible. Perfect for time-poor and remote employees, our programs deliver a consistent learning experience and specific outcomes with the convenience of online delivery.
Our programs can be deployed independently - or alongside our workshops - as part of a blended learning solution.
Fully
Interactive
1 Tip
Sheet
Lived Experience
Speakers
Branching Scenario
Completion
Certificate
Expert Mental Health Strategy and Training with a Difference
Helping you build a mentally healthy workplace culture
Aspect Group's formula for success delivers exceptional results for our clients. By tailoring our programs to suit your organisation's unique culture and needs, we consistently achieve a return on your investment and deliver powerful learning outcomes.
I found this training really helpful particularly on how to de-escalate customers and ensure I don't escalate or match them. I think it will also help me support my colleagues and know my boundaries. Thank you!
